Terms and Conditions

DESIGN FEE

I charge a $250 non-refundable design fee for all custom orders, which will be applied toward the final purchase. This initial phase includes a consultation meeting and 1-2 rounds of design ideas/mock-ups. At the end of this phase, I will collect a 60% payment (which includes the $250 design fee) based on the estimate provided for the final piece of jewelry. With this payment, the client agrees to let me begin production of the custom piece.

DEPOSIT

All custom pieces designed or handmade by D & A Regalia require an approval of an estimate given, and a 60% deposit. With this payment, the client agrees to let production of the custom piece begin. The remaining balance will be charged upon completion of the piece and approval from the client. Written approval of receipt and satisfaction will be required upon receiving the piece. Jewelry will be shipped after receiving the final balance.

For an order cancellation after production begins, the client agrees that they are responsible for any non-recoverable costs for the piece, as well as the $250 design fee.

RETURNS

Custom-designed pieces are non-returnable.

REPAIRS

At the discretion of D & A Regalia, a custom piece will be repaired or replaced if any manufacturer defects are found in the first 12 months from the date of the purchase. Normal wear and tear and customer abuse is not covered under warranty.

RESIZING

It is the customer's responsibility to provide an accurate ring size prior to production. Pieces will be resized on a case-by-case basis, and come with a flat resizing fee of $25 per size. Pieces such as eternity bands, intricate settings, or pieces featuring certain gemstones cannot be resized. Please allow 1-2 weeks for resizing.